For your safety and the safety of Edge BCC staff, the BCC facility is staffed around the clock with security and operations personnel. The BCC facility utilizes interior and exterior closed circuit television monitoring. These CCTV feeds are archived in DVR format and exported for long term storage. In addition, all sensitive data areas are protected by both Biometric hand scanners and standard proximity card readers. Customer cage space is individually setup with card scanners and shared rack space features separately locked cabinets.

All access activity to the data center and recovery workspace area is monitored and logged to provide a complete audit trail of access.

All recording devices (cameras, tape recorders, smart phone with camera or dictation capability, etc.) are prohibited. If you need photographic documentation of your area, please coordinate with the Edge BCC operations to provide these pictures for you.

Minors are prohibited in the data center areas of the facility.

Disaster Recovery Workspace

Physical Access to Data Center and Workspace Recovery Area
For the security of our customers, access to the Edge BCC is controlled by customer provided access lists. The Edge BCC manages all customer access lists. Only the customer “Designated Administrators” may request changes to the access lists. Access control changes can be mailed to access@edgebcc.com or provided by calling 866-670-EBCC and speaking with the EdgeBCC coordinator. Edge BCC requires one business day to effect changes to the customer access lists.

Entering and Leaving the Disaster Recovery Workspace Area
After the initial declaration, authorized employees will be given an access badge for the workspace area. For logging purposes, a valid photo ID is necessary to receive an access badge.

Access badges do not have to be returned until the end of the declaration period. Customers will not be required to show ID after the initial badging process. However, each customer is required to have a unique badge in order to insure the validity of audit trails. Access badges will be valid for the duration of the declared emergency or test period, they are to be returned within 48 hours of the completion of the declaration period. Companies that do not return all of their badges will be charged the replacement cost of the badges on their next EdgeBCC or LightEdge invoice.

Customers are not allowed to bring hazardous or dangerous material into the DR workspace area. A hazardous material or item is one defined as presenting a risk to the personnel of the BCC or the physical structure or equipment of the Edge BCC. Examples include but are not limited to weapons, flammable material, items with possible health consequences, and unidentifiable objects.

All bags or containers being brought into the facility are subject to search prior to entry. Search will be conducted visually and no physical touching of contents will done by BCC staff. Individuals found to have prohibited material will be asked to leave the facility and return when such material is no longer present.

Data Centers

Entering and Leaving the Data Center Areas
For the security of our customers, access to the Edge BCC is controlled by customer provided access lists. The Edge BCC manages all customer access lists. Only the customer “Designated Administrators” may request changes to the access lists. Access control changes can be mailed to access@edgebcc.com or provided by calling 866-670-EBCC and speaking with the EdgeBCC coordinator. Changes to the authorized users list will be confirmed verbally with the administrator requesting the change. Edge BCC requires one business day to effect changes to the customer access lists.

Initially two employees may be granted access to the data center. Additional employees added for concurrent access will incur an administrative fee to cover card programming, etc.

Access to the data center areas is controlled by a combination of biometric hand readers and proximity access cards. All cards and hand access is disabled until personnel check with the security station at Edge BCC.

To access the data center, personnel will be required to surrender a valid photo ID (preferably drivers license). The Edge BCC security station will retain this ID for the duration of the stay at the data center. Upon presenting a valid ID, the security station will activate and issue a photo access badge to the customer. Cards will be activated for a maximum of 24 hours at a time.

Access badges must be returned at the conclusion of the access to the data center. Upon the return of an access badge it will deactivated and held in storage. The customer will then receive his or her photo ID.

Customers are not allowed to bring hazardous or dangerous material into the data center area. A hazardous material or item is one defined as presenting a risk to the personnel of the BCC or the physical structure or equipment of the Edge BCC. Examples include but are not limited to weapons, flammable material, items with possible health consequences, and unidentifiable objects).

All bags or containers being brought into the facility are subject to search prior to entry. Search will be conducted visually and no physical touching of contents will done by BCC staff. Individuals found to have prohibited material will be asked to leave the facility and return when such material is no longer present.