Q. What is a declaration fee?
A. Once an incident occurs, a business "declares" the need to use the EdgeBCC facility. Upon the declaration of the incident, EdgeBCC staff prepares the facility for your needs and ensures that your staff has the tools that they need to work through the incident. The fee for declaration is 1x the company's monthly fee. The fee for usage is 1x the monthly fee per day.

Q. How can our company test our DR plan?
A. It is fully expected that your company will want to periodically test your BC/DR plan by running exercises with systems or staff. The EdgeBCC allows you 2 days/year for <20 DR Seats and 4 days/year for >20 seats. Additional days can be made available for 1x the company's monthly fee per day.

Q. What is the configuration of the Disaster Recovery workspace?
A. The disaster workspace is broken into over 300 individual workstations. Each work surface is 24" deep by 48" wide. 52" fabric covered panels help to deaden the ambient phone noise. Workstations are provisioned with 17' LCD displays, keyboard, mouse and VoIP phone on the desk, with the CPU located on the floor.

Q. What conference room or non-working space is available in the facility?
A. Two conference rooms, sized using calculations for normal occupancy, are available along with a break room. Based on use rates, additional temporary facilities may be brought in to accommodate our clients.

Q. What is included with the IP phone set?
A. Each phone comes with a seat/DID and is included as part of the fee for the phone. Additional features, such as, Call Center, Hunt Groups and Auto-Attendant can be made available at additional cost.

Q. How/when will the Advanced phone features be configured?
A. If a customer has existing LightEdge voice service, all features will remain active through an incident. In the event of a disaster declaration, BCC contracted services will be turned up in the BCC center within 4 hours.

For customers that do not have LightEdge voice services - as much of the disaster call flow as possible will be permanently created on the LightEdge system in preparation of a declared disaster. When a disaster is declared the customer may be responsible for pointing their existing main numbers to the numbers provided by LightEdge. Call flow defined in the LightEdge contract will be configured with in 4 hours of declaration.

Q. How will the distribution of access cards to employees be handled?
A. Permanent cards are issued to customers with cage or rack space on a named basis. Customers with BCC workspace only will be issue temporary cards as follows:

• Customer must provide a list of authorized users of workspace
• At the time of a declaration (test or emergency), users are issued cards for access at the EdgeBCC facility for the duration of the declaration
• Each user must be in the current list and must present valid photo ID
• If a user is not in the list but needs access, EdgeBCC will need to contact a Customer authority to gain permission via phone (at least two numbers must be provided)

Q. What a printer be available?
A. LightEdge will provide shared printers for the BCC. These printers will be accessible on the public Internet by customers using the BCC. Customer may provide their own printer and place it within one of the purchased cubes or in the space that they have purchased.

Q. Will a photocopy machine be available?
A. Yes, a copier is available at 10 cents per page

Q. Will there be a fax machine for the customer to use?
A. Yes, at $1.00 per page. Dedicated analog lines can be made available for an additional fee. Customer must supply a fax machine to utilize a dedicated line.